Goally 退款政策
生效日期：2026-05-06
本页面说明 Goally 付费服务的退款规则。支付通常由 PayPal 处理，最终退款会原路退回至您支付时使用的付款方式。
1. 可申请退款的情形
- 重复扣费或明显错误收费。
- 首次购买后 7 天内，因平台核心功能无法正常使用，且我们在合理时间内未能修复。
- 法律法规要求必须退款的情形。
2. 一般不予退款的情形
- 因您个人原因不再需要服务，但服务已正常开通且可使用。
- 已使用完毕、已消费完毕或已明显使用过相应付费功能的订单。
- 因您自身网络环境、设备限制、邮箱拦截、操作失误等非平台原因造成的问题。
- 超过购买后 7 天才提出的首次购买退款申请，除非适用法律另有要求。
3. 自动续费与取消
如您的购买包含自动续费，您需要在下一次扣款前自行取消。已进入新计费周期的款项，通常不因忘记取消而自动退款，但如果存在误扣、重复扣款或法律要求退款的情况，我们会按本政策处理。
4. 如何申请退款
请将以下信息发送至 [email protected]：
- 注册邮箱或付款邮箱
- 订单号或 PayPal 账单信息
- 申请退款原因
- 如涉及技术故障，请附上截图或说明
5. 处理时间
我们通常会在 5 个工作日内回复退款申请。经审核通过后，退款会通过 PayPal 或支付渠道原路退回。实际到账时间取决于支付机构或发卡行，通常为 5 至 10 个工作日。
6. 拒付与争议
如果您对账单有疑问，建议先联系我们处理。对于恶意拒付、欺诈或滥用退款流程的行为，我们保留暂停账户、限制服务或提供必要证据进行争议申诉的权利。
7. 政策调整
我们可能根据业务模式、法律要求或支付平台规则更新本退款政策。更新版本发布在本页面后生效。
8. 联系方式
退款和账单相关问题请联系：[email protected]
Goally Refund Policy
Effective Date: 2026-05-06
This page explains the refund rules for Goally paid services. Payments are generally processed by PayPal, and approved refunds are returned to the original payment method.
1. Situations Eligible for a Refund
- Duplicate charges or clearly incorrect charges.
- Within 7 days of the first purchase, where a core paid feature is unavailable due to a technical issue that we are unable to resolve within a reasonable time.
- Any situation where a refund is required under applicable law.
2. Situations Normally Not Eligible for a Refund
- You no longer wish to use the service after it has been properly activated and made available.
- The paid feature has already been substantially used, consumed, or delivered.
- Issues caused by your own network environment, device limitations, email filtering, or operational mistakes.
- Requests submitted more than 7 days after the initial purchase, unless required by applicable law.
3. Renewals and Cancellation
If your purchase renews automatically, you are responsible for canceling before the next billing date. Charges for a new billing cycle are not automatically refunded simply because you forgot to cancel, unless there was an error, duplicate charge, or a refund is required by law.
4. How to Request a Refund
Please email [email protected] with the following details:
- Your account email or payment email
- Your order number or PayPal billing details
- The reason for the refund request
- Screenshots or supporting details for any technical issue
5. Processing Time
We usually review refund requests within 5 business days. If approved, the refund will be issued through PayPal or the original payment channel. Final settlement time depends on the payment provider or card issuer and is typically 5 to 10 business days.
6. Chargebacks and Disputes
If you believe there is a billing issue, please contact us first so we can try to resolve it. For fraudulent chargebacks or abuse of the refund process, we reserve the right to suspend accounts, restrict service access, or provide evidence in dispute proceedings.
7. Changes to This Policy
We may update this Refund Policy based on business changes, legal requirements, or payment platform rules. Updated versions become effective when posted on this page.
8. Contact
For refund and billing questions, contact [email protected].